Support
Last updated: 27 October 2026
Write to support@quefem.online. We reply within a few days. To help us help you, include your device model, system version and game version (Settings → About) and, if you can, a screenshot.
Frequently asked questions
What is in the free version?
The first two regions, Ember Coast and Laurel Pass. “The Whole Flame” is a one-time purchase that unlocks the rest of the campaign, the City of the Flame, Heroic mode, the Trials of the gods and the full daily challenge. There are no subscriptions or other purchases.
I changed iPhone or reinstalled the game and it asks me to buy it again
Open Settings → Game and tap Restore on the “The Whole Flame” row. Use the same Apple ID you bought it with. You will not be charged again.
I lost my progress
Progress is saved only on the device; the game does not use iCloud. Deleting the app deletes your progress. You can get it back by restoring an iPhone backup that includes it. The purchase can always be recovered with Restore.
The purchase stays “pending”
If the account has Ask to Buy turned on (Family Sharing), the purchase waits for the family organizer’s approval. As soon as it is approved, the game unlocks by itself. This purchase is not shared through Family Sharing.
I want a refund
Refunds are handled by Apple. You can request one at reportaproblem.apple.com.
Achievements and leaderboards
Sign in to Game Center from the iPhone Settings app. Achievements appear in the game’s Codex and in Game Center; the daily challenge has one leaderboard per mission.
Changing the language
Settings → Game → Language. The game is available in English and Spanish.
Which devices does it run on?
iPhone with iOS 15 or later. An Android version is in preparation.
Privacy
The App Store version collects and sends no personal data. See the privacy policy.